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Brute Force Technology, LLC
is a consulting services company. We perform a wide variety of services related to computer networking in general, for small and medium businesses. This includes upgrades, rollouts, migrations, maintenance, troubleshooting, monitoring, inventory, etc. For more details, view the services page.

1. "It's a big project, and I need it done right now."

2. "Our IT system was a mess."

3. Miscellaneous Words of Appreciation

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"It's a big project, and I need it done right now."

WDSGlobal, an international wireless device management company, needed a large project to happen on extremely short notice. While it may not be his target market, Paul Sterley was up to the task.

The challenge: Migrate from NT Server 4.0 and Exchange 5.5 to Windows Server 2003 and Exchange Server 2003 in an environment with 15+ servers and 500+ users in two physical sites connected via wide area network, while physically moving about a third of those users and most of the server infrastructure to a new physical site about 10 miles away.

The deadline for completion: 3 weeks.

Paul Sterley, as a principal consultant for an industry leading IT consultancy, along with a member of his prior employers management team met with Jon Weigel, the IT Manager, right away. They discussed the scope of work, basic implementation strategy, and some configuration choices that would later affect the entire global organization. These initial choices had to be made carefully, with the long view in mind.

With the overall plan of action laid out, Paul sprang into action. He set up a series of lab tests to verify that the chosen migration method would achieve the desired results, and to learn what the unexpected pitfalls might be.

With the lab testing done and results documented, the real migration began. Paul worked with the internal IT staff at WDSGlobal, performing the migration, delegating tasks, solving issues as they came up, and teaching the IT staff as they went.

The project was completed successfully, on schedule, with minimal interruption of services, for well below the cost that a project of this scope would usually incur.

Jon Weigel has this to say on the subject: "This was a very successful project. There were virtually no disruptions - and especially not to any revenue-generating business units. We were very pleased with the work and continue to see the advantages of moving forward with the migration."

WDSGlobal was so impressed with this performance that they asked Paul to migrate all of their international offices in South Africa, Australia, Singapore, and England over to the new domain. This additional project was completed with the same results - but that's another story.

Click Here for more details, including the full story on how the migrations in other countries were accomplished.

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"Our IT system was a mess"

To Whom It May Concern:

I highly recommend Brute Force Technology to any business which is looking for an IT provider that makes sure the business' IT infrastructure is reliable, efficient and recoverable in the case of disaster.

In December 2002, our IT system was a mess - unfortunately we'd only discovered four months prior how unreliable it really was. Up to that time, we had an external IT provider that spent lots of time on our system and gave us many assurances that all was working well, especially our backups.

Unfortunately, in September 2002, there was a major power surge that destroyed a main hard drive on our RAID server. This particular hard drive had approximately 150,000 files on it. When we went to restore data onto a new hard drive from our backups, which we ran every night religiously, we found that our backups didn't work. Through very costly alternative means, which included sending the damaged hard drive to a specialist for reconstruction and using existing and temporary staff for two months to reenter data into the system, we eventually were able to recover 75% of the files. However, this still meant that we'd lost over 11,000 files.

As you can imagine, we parted ways with our old IT provider and began the hunt for a provider that had more knowledge and resources behind it. After an extensive review of several providers, including interviewing and receiving initial proposals from five providers, we selected a company that seemed promising. Paul Sterley, representing isoutsource, evaluated our existing system, evaluated our needs and made recommendations for improvements. Over four years later and I can still say that bringing Paul in was the best decision we have ever made on the IT side.

Today, our network system is extremely reliable and efficient. Unplanned downtime is extremely rare. Even planned downtime is minimal, given the types of work that is done when we have to take it down. We have monthly monitoring and maintenance on all five of our servers, as well as have in place monitoring and regular tests of our backup system.

I wholeheartedly recommend Brute Force Technology to other businesses for their IT needs. I am more than happy to also give a phone reference.

Best regards,

Patricia Hernandez MBA CPA CBM
Financial Manager
Marcon International, Inc.

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Miscellaneous Words of Appreciation

"Thanks for the help today. Once again your depth of knowledge really amazes me."

"I wanted to take a minute to let you know how valuable Paul is to our survival and well being." "He has been an immense help regardless of the issues I ask him to handle. He'll take a stab at any problem and has yet to be defeated!"

"Technical ability aside, [Paul] is a pleasure to work with. His patience has been tested here and he's always been delightful. He does a great job of translating the impossible, documenting instructions etc. He's prompt in helping in crisis, he lets me know when he is going to be unavailable for an extended period of time, in other words, he's pretty unbelievable!

I really don't know what we would do without him."

"I want to take this opportunity to say that we all enjoyed working with you and appreciate your professional and helpful attitude as well as your technical skills. I know there will be a few more bumps as we go through the next week or two, but overall I think with your planning, this conversion went extremely smooth."

"Thank you! Your help and outstanding customer service is truly appreciated."

"You are flat out amazing...I didn't expect that maintenance done right away at all and you followed up with me anyway! Also, you were busy helping a friend who needed some help. That means you have a pretty good grasp of priorities to me.
(This was in response to a note from the consultant to the customer, explaining why the requested maintenance was not done right away.)

"With our current automated updates, our firewall protection and having a watchful tech like Paul, I feel that we are doing what needs to be done to maintain security and stability for our computer system."

"Highest compliments to you by the way. Unlike any of the other guys I've tried to work through this with, nothing stumped you. If you want a greater compliment, find one and I'll sign it."

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