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Our target service area is primarily Snohomish
County. However, this is not exclusive. We will travel beyond our usual service area
for a project, or for a client who recognizes the value we provide and is willing to pay
for the extra travel time.
In fact, we're more than happy to send a consultant wherever one is needed. New York,
the midwest, and even the United Kingdom if the client pays for travel and accommodations.
Geographical area is not a problem.
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Our approach is a simple one:
You need it done.
We'll get it done.
If we can't do it, we'll help you find someone who can, and work with them to make sure it's done right.
The phrase "Brute Force" is meant to convey one basic concept: The job will get done,
whatever it takes. Perhaps this symbolism is too strong. There are times when finesse
is required, and that is not lost on us - and if that is what is required to get the
job done, then so be it.
When you hire Brute Force Technology, you're hiring a company that is determined to
get you the result you want and require, and that's a guarantee. If you're not happy
with the service provided, we'll make it right or you don't pay the bill.
If you ask a question and we don't know the answer, we'll tell you, and ask if you
want us to find out for you. If one detail is holding us up, we'll go around and get
back to that detail later. That's Brute Force Technology.
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Paul Sterley, our primary consultant, has been working in the IT industry since 1996.
Starting out in a call center, he learned the importance of seeing things from the
customer's perspective. He can dynamically adjust questions and explanations to a
level that the customer can understand, and think outside the box when troubleshooting
issues. These lessons adapted well to a field consultant role later, where it is also
important to solve problems in a timely manner, and maintain happy customers. Paul's
experience evolved further when he moved from the call center role to in-house IT
administration. There, he learned about the day-to-day operations and needs of a growing
business, and what type of support is needed in that environment. When Paul took the
next step and became a field consultant, his prior experience gave him the customer
service and troubleshooting skills needed to perform this function well.
While performing field work, Paul discovered that he had a particular interest and
talent for migration projects. He excels at upgrading one version of server operating
system to another, migrating from one e-mail system to another, integrating disparate
networks into one smoothly operating network, and similar projects.
Paul has completed many migration projects of different scales, ranging from a 3-person
business with one location, a peer to peer network, and POP3 e-mail, to a multinational
organization with offices in five different countries, multiple file, e-mail, and
application servers in each site. One of these could be completed in an afternoon. The
other end of the range requires advanced levels of discovery and planning, and the
development of a process to migrate in phases while the employees remain productive.
Paul can perform most of these functions remotely, and give directions to onsite
resources when needed.
While he focuses on project work, Paul has not lost track of the importance of
maintenance work and documentation. Keeping a system running once it has been
implemented or migrated is just as important as building it. Creating and updating
documentation is a key to the success of any IT system, and Paul does this well.
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